We understand plans change. Our cancellation terms are designed to be fair and flexible.
Airport Transfers
- Free cancellation up to 12 hours before pickup
- 6–12 hours before pickup: 25% charge
- Less than 6 hours: 50% charge
- No-show: 100% charge
Local / Non-Airport Journeys
- Free cancellation up to 6 hours before pickup
- Less than 6 hours: 50% charge
- No-show: 100% charge
We may use discretion in exceptional circumstances (e.g. emergency situations).