1. Company Details
Thor Transfer is the trading name of Booking & Transport Limited (Company No. 15383016), licensed by Transport for London (Licence No. 11832).
2. Bookings
A booking is confirmed only once a confirmation email or message has been issued.
Passengers must provide accurate:
- Pickup location
- Drop-off location
- Date & time
- Passenger count
- Luggage details
Incorrect details may result in additional charges.
3. Pricing
All quotes are based on:
- Distance
- Vehicle type
- Date & time
- Passenger & luggage details
Additional charges may apply for:
- Extra waiting time
- Extra stops
- Airport drop-off fees
- Additional luggage
- Cleaning required due to passenger damage
4. Airport Charges (February 2026)
Airport drop-off charges are set by the airport authority and are passed directly to the customer:
- Heathrow: £6–£7
- Gatwick: £6
- Stansted: £7
- Luton: £5
- London City: £8
These are subject to airport authority changes.
5. Waiting Time Charges
Airport Pickups
- 60 minutes free after flight landing time
- After 60 minutes: £7 per 15 minutes
Non-Airport Pickups
- 10 minutes free
- After 10 minutes: £7 per 15 minutes
6. Extra Stops
£5–£15 depending on distance and time required.
7. Passenger Responsibility
Passengers must be ready at the agreed pickup time. Delays caused by passengers may incur waiting charges.
8. Liability
We are not responsible for delays caused by:
- Traffic
- Weather
- Road closures
- Accidents
- Events beyond our control
9. Complaints Procedure
Thor Transfer (Trading name of Booking & Transport Limited, Company No. 15383016, TfL Operator Licence No. 11832) is committed to providing a professional and reliable service at all times.
If you are dissatisfied with any aspect of our service, you may submit a complaint within 7 days of the journey date.
Complaints should include:
- Passenger name
- Booking reference (if available)
- Date and time of journey
- Details of the issue
Complaints may be submitted via:
Email: info@thortransfer.co.uk
Telephone: +44 203 488 1747
We aim to acknowledge complaints within 48 hours and provide a response within 5 working days. Complex cases may take longer where investigation is required.
Where appropriate, we may offer a resolution including a partial refund, service credit, or other reasonable remedy.
If you are not satisfied with our response, you may escalate the matter to Transport for London (TfL) Private Hire Licensing.